Shipping Policy

Last Updated: July 16, 2026

Thank you for choosing Biomagna Pro®. We are dedicated to delivering our precision neuro-modulation technology to you safely and efficiently. Below you will find the details of our shipping operations, timelines, and terms.

1. Our Shipping Partner

To ensure the highest level of security and reliability for your high-value order, all Biomagna Pro® devices are shipped exclusively using DHL.

2. Delivery Timelines

Processing Time: Orders are typically processed, packaged, and handed over to DHL within 1 to 3 business days of your purchase.

Transit Time: Once dispatched, shipping and transit via DHL takes from 3 to 7 business days depending on your location.

Tracking Your Order: As soon as your order is shipped, you will receive a confirmation email containing your DHL tracking number so you can follow your shipment's journey in real-time.

3. Shipping Rates & Destinations

Rates: Shipping fees are calculated and displayed at checkout based on your delivery address.

Destinations: We ship to physical addresses across the United States serviced by DHL. If DHL cannot deliver to your specific region, our customer support team will contact you immediately to discuss alternative arrangements or issue a full refund.

PO Boxes: Because we ship high-value hardware that requires secure handling, DHL cannot deliver to PO Boxes or APO/FPO addresses. Please provide a physical street address at checkout.

4. Signature Requirement upon Delivery

To protect your investment and prevent package theft, all Biomagna Pro® shipments require a signature upon delivery. Please ensure that someone is present at your designated shipping address to sign for the package when DHL attempts delivery.

5. Lost, Damaged, or Delayed Shipments

Delays: While DHL is highly reliable, occasional severe weather or carrier disruptions may extend the delivery window. We appreciate your patience during these rare events.

Damaged in Transit: If your package arrives visibly damaged, please document it with photos, refuse the delivery if possible, and contact us immediately at contact@biomagna-pro.com within 48 hours. We will work with DHL to resolve the issue and arrange a replacement.

6. Contact Us

If you have questions regarding shipment tracking, shipping rates, or delivery issues, please contact our logistics support team:

Biomagna Pro® Logistics Support

Email: contact@biomagna-pro.com

Address: 8260 NW 7th St, Doral, FL 33166, USA