Return & Refund Policy

Last Updated: July 16, 2026

At Biomagna Pro®, we are committed to the quality of our neuro-modulation technology and your personal satisfaction. Please read our Return and Refund Policy carefully to understand your options, responsibilities, and the terms associated with your Biomagna Pro® device.

This policy is divided into two sections:

1. The 30-Day Satisfaction Guarantee (For Refunds)

2. End-of-Protocol Hardware Returns (To Complete Your Program)

1. The 30-Day Satisfaction Guarantee (Refunds)

We want you to have the time to experience the benefits of our technology. If you are not fully satisfied with your purchase, you may request a return and refund within 30 days of your device's delivery date.

Refund Terms & Restocking Fee

15% Restocking Fee: To maintain our strict hygiene, recalibration, and hardware testing standards, all returned devices are subject to a 15% restocking fee. This fee will be automatically deducted from your final refund amount.

Eligible Condition: To receive a refund (minus the restocking fee), the Biomagna Pro® device, headband/applicator, and charging kit must be returned in like-new, original physical condition with no signs of physical damage, water exposure, or tampering.

Original Packaging: The device must be returned in its original, undamaged product box with all included manuals, accessories, and cables.

How to Initiate a Refund Return:

Contact Us: Email our support team at contact@biomagna-pro.com within 30 days of your delivery date. Provide your order number and request a return authorization.

Pack Securely: Safely pack the device and all original accessories back into the original box, and place it inside a secure shipping box.

Ship Back: You are responsible for all return shipping costs. We strongly recommend using a tracked shipping service and purchasing shipping insurance. Biomagna Pro® is not responsible for packages lost, stolen, or damaged during return transit.

1. Inspection and Refund: Once our warehouse receives and inspects the device (usually within 3–7 business days of arrival), we will process your refund (minus the 15% restocking fee) to your original payment method. Please allow 5–10 business days for the credit to appear on your bank or BNPL statement.

2. End-of-Protocol Hardware Returns (No Refund)

When you purchase a Biomagna Pro® protocol (30, 60, 90, or 120-Day Access), the physical device is allocated to you specifically for the duration of that access period. Upon completing your chosen protocol, the device must be returned to our facility.

Return Obligation: You must initiate and ship your device return within three (3) business days of your protocol’s scheduled end date.

Shipping Proof: Send your tracking number to contact@biomagna-pro.com as proof of shipment within this 3-day grace period.

Overdue Fee: If the device is not shipped back within the 3-day grace period, an Extended Protocol & Maintenance Fee of $79.00 USD per month will be charged to your payment method on file. This monthly recurring charge will continue until the device is safely received and processed by our warehouse.

Damaged or Defective Items

If your Biomagna Pro® arrives damaged in transit or exhibits a manufacturing defect, do not use it. Contact us immediately at contact@biomagna-pro.com within 48 hours of delivery. We will provide a pre-paid return shipping label and arrange for a priority replacement device at no additional cost to you. Defective returns are covered under our Standard 120-Day Hardware Warranty and are not subject to restocking fees.

Contact Us

For questions regarding returns or to initiate a refund request, please contact us at:

Biomagna Pro® Customer Support

Email: contact@biomagna-pro.com

Return Address: 8260 NW 7th St, Doral, FL 33166, USA