Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

General & Product Questions

What is Biomagna Pro®?

Biomagna Pro® is a state-of-the-art, non-invasive wellness device that utilizes precision-pulsed magnetic modulation to gently interact with the brain’s focus and reward pathways. By fostering neurological balance, it helps quiet the internal "noise," mental friction, and distractions that lead to chronic procrastination.

Is it safe and painless?

Yes. Biomagna Pro® is completely non-invasive, painless, and based on established neuroscience. The device uses low-intensity magnetic fields designed to support your natural brain rhythms without any harsh sensations or recovery time.

Is this a medical device?

No. Biomagna Pro® is a general wellness device intended for cognitive enhancement, stress management, and lifestyle optimization. It is not intended to diagnose, treat, cure, or prevent any medical condition, and it does not replace professional medical or psychological care.

Protocols & Access Questions

Which protocol access option should I choose?

We offer four structured access programs depending on your personal goals:

  • 30-Day Access: Best to test the device and see the results for yourself.

  • 60-Day Access: Best to maintain your results for a few months.

  • 90-Day Access: Best to maintain your results long-term.

  • 120-Day Access: Best to maintain your results permanently.

Can I extend my protocol access while using the device?

Absolutely. If you start with a shorter access period (e.g., 30 days) and decide you want to maintain your results for a longer period, simply contact our team at support@biomagnapro.com before your term ends to upgrade your access plan.

Shipping, Returns & The $79 Fee

Do you offer a satisfaction guarantee?

Yes. We offer a 30-day satisfaction guarantee starting from the day your device is delivered. If you are not satisfied, you can return the device within this window.

Are there fees for returning the device during the 30-day guarantee?

Yes. To maintain our strict hygiene and quality standards, all returned devices are subject to a 15% restocking fee, which is deducted from your refund. The device must be returned in its original, like-new condition with all original packaging and accessories.

What happens when my scheduled protocol access ends?

Once your chosen access period (30, 60, 90, or 120 days) is complete, your program ends, and you are required to ship the device back to our facility. You have a 3-business-day grace period from your end date to initiate and ship your return.

What is the $79 monthly charge?

If the device is not returned or shipped back to us within the 3-business-day grace period following the end of your protocol, an Extended Protocol & Maintenance Fee of $79.00 USD per month will be automatically charged to your payment method on file. This monthly charge will recur until the device is safely received and verified by our warehouse.

Warranty & Support

Does the device have a warranty?

Yes, we offer a dual-tier warranty structure:

  • Standard 120-Day Warranty: Every purchase is automatically covered against manufacturing defects for 120 days from delivery.

  • 1-Year Extended Care Warranty: If you choose to transition into our ongoing Active Care Program (our support and protocol guidance membership) after your initial protocol, your device's warranty is extended to one (1) full year.

How do I get in touch for support?

For any questions regarding your protocol, shipping, or technical troubleshooting, please reach out to our dedicated support team at info.biomagna@gmail.com